Support

How do online rooms work?

• Open Play Online. You need an internet connection.
• To host, choose Create Room and pick the seats. You get a 5-character room code made of letters and numbers, for example K7Q2M.
• Share the code with friends. They type it under Join a room. You can also invite friends from your friend list.
• The host starts the game. Open seats become computer players when the game starts.
• To add a friend, swap 8-character friend codes. You find yours under Play Online, and under Account when you are signed in.

My connection dropped. Can I get back in?

• Yes, as long as the room still exists. The game shows "Connection lost - reconnecting..." and keeps trying by itself. If you closed the game, open it again on the same device or browser and open Play Online.
• The server knows your seat from a secret code stored on your device, so you must come back from the same device or browser.
• While you are away for more than about 45 seconds, the computer plays for you. You take over again when you are back.
• A room is deleted about 10 minutes after everyone has left, or about 5 minutes after the game ends. If our server restarts, every live room ends.

Do I need an account?

No. Accounts are optional, and guests can play everything: pass-and-play, games against the computer and online rooms. An account keeps your coins, figures, dice sets, board designs, friends and stats on our server, so you can sign in on any device and see your stats.

How do I create an account?

• On the main menu, choose Sign in / Create account, then New here? Create an account.
• Pick a username (3 to 16 letters, numbers or _) and a password (6 to 64 characters). Your username is public: other players see it online, so keep it polite and don't put personal details in it.
• Adding an email is optional, but without one you can't reset a forgotten password. We email you a 6-digit code to confirm it.
• Tick the box to confirm you are 13 or older and accept the Terms and Privacy Policy.
• The coins, figures, dice sets, board designs and friends on your device are copied into the new account, once, up to 3,000 coins' worth. Only friends who have an account themselves carry over.

How do I sign in on another device?

• Install or open the game on the other device, choose Sign in / Create account and enter your username and password.
• Your coins, items, friends and stats come from your account. You stay signed in on that device for up to 60 days, or until you sign out.
• When you sign out, the device goes back to the guest coins and items it had before you signed in.
• If an online game drops, you rejoin your seat from the same device or browser you were playing on.

I forgot my password

• On the sign-in screen, choose Forgot password? and type your username or email.
• If the account has a confirmed email, we send a 6-digit code to it. Enter the code with a new password under Set new password. The code works for 15 minutes.
• Resetting your password signs you out on every device.
• If you never added or confirmed an email, we can't send a code. Write to support@gamquo.com with your username, but we may not be able to prove the account is yours.
• No email arrived? Check your spam folder, wait a minute and ask for a new code.

How do I add or change my email?

• On the main menu, open Account. Type the address and choose Add (or Change).
• We email a 6-digit code to the new address. Type it and choose Confirm. Until you confirm it, your old address (if any) stays in use for password resets.
• Remove deletes the email from your account.
• Your email is never shown to other players, and we only use it for confirmation and password-reset codes.
• To change your password, choose Change password under Account. Your other devices are signed out.

How do I delete my account?

• In the game: on the main menu, open Account, choose Delete my account, enter your password and type DELETE.
• On the web, without the game: go to https://skyroute.gamquo.com/delete-account, enter your username and password and type DELETE.
• This deletes your username, password, email, coins, items, friends list and stats for good, and takes you off other players' friends lists. It can't be undone.
• Our daily backups of the account database keep a copy for about a week, and server log lines that mention your username are deleted after 30 days. See the Privacy Policy.
• Forgot your password and have no confirmed email? Write to support@gamquo.com with your username.

What happens to my saves?

• Your offline game is saved on your device as you play. Choose Continue to pick it up again.
• Online games are not saved on your device. They exist only on our server while the room is open.
• As a guest, your coins, figures, dice sets, board designs, friend list and settings are stored only on your device (in the browser, for the web version). We keep no copy, so we can't move them to another device or restore them after you clear the game's data or uninstall it. Create an account if you want to keep them.
• With an account, your coins, items, friends and stats are kept on our server and come back when you sign in. Your settings and your offline saved game stay on the device.

How do I delete my data?

• Your account: delete it as described above.
• Online games: there is nothing to delete. The game server keeps names, figures and moves only in memory during the live match, and removes them shortly after the room closes. Its log lines contain only room codes and seat counts, and are deleted after 30 days.
• On Android: clear the app's data in Android Settings, or uninstall the game.
• In a browser: clear the site data for skyroute.gamquo.com in your browser settings.
• On a computer: uninstall the game and delete its data folder.

Clearing the data on your device does not delete an account. See the Privacy Policy for the details.

Someone has an offensive name

Email support@gamquo.com with the room code, the name you saw and roughly when. Our game server doesn't keep guest names after a room closes, so please write them down. We may rename or remove an account whose username breaks the Terms, and we use reports to improve the name filter, which already blocks many offensive names.

Online play won't connect

• Check your internet connection and try again.
• If the game asks you to update, install the latest version. The server only plays with the current version.
• Our server may be down for a short time for maintenance. Offline play (pass-and-play and games against the computer) always works. Signing in and the account features need the server too.

Does the game cost anything?

No. SkyRoute Tycoon is free, and so is an account. It has no ads and nothing to buy with real money. Coins are earned only by playing and have no money value. See the Terms of Use.